1. Excellent verbal communications skills are a must alongside listening and questioning abilities. 1. The attitude of a receptionist is there for all to see and as such a positive attitude conveys to current, potential and future customers that the business is interested in them and their issues. This includes government, non-profit, manufacturing, banking and education. Below we've compiled a list of the most important skills for a Dental Receptionist. Medical Receptionist Skills: 15 Qualities to Succeed on the Job. Good organizational skills and the ability to multi-task are also […] Alternatively why not check out are Candidate showcase Video below. This might sound strange and it is imperative that you are ‘excited and enthusiastic’ about joining the company in question. In this article, we go over why these skills are critical in a receptionist position and how to showcase them on your resume. A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. Receptionists make an important first impression on anyone visiting the company facility, so it is crucial that they have a professional demeanor and are clear communicators. Finding common ground and being empathetic to another human being. If they have low emotional intelligence, they may get offended easily, lose their cool, and/or leave the caller feeling angry and frustrated. They must also have certain characteristics such as being open-minded, friendly and sociable, careful and diligent, empathetic and patient, and always be … 2. For example, 15.2% of Dental Receptionist resumes contained Customer Service as a skill. Some human beings lack Emotional Intelligence and consequently can be rude and ungracious and to be quite frank a total pain in the neck! In other words, rapport is getting on well with another person. #Findanewjobthursday… An Infographic Series. A good receptionist will take this in their stride and resolve the situation before the said individual comes across anyone else in the organisation. But if they have high emotional intelligence, you’ll see the opposite effect. If the CEO likes to receive a What’s App message when someone arrives for their meeting, so be it. Professionalism As a well-known and established consultancy , we are often asked, by clients and candidates alike, what the key skills are for the many different positions available in the commercial sector. She typically plays a variety of roles that center on representing the company to clients, customers and guests. good communication skills, Workplaces are slowly embracing digitisation, and the receptionist job role is not exempt from the impact. Naturally, a receptionist should have excellent verbal communication skills. Their organizational and multi-tasking abilities help staff members stay on track and keep the business running smoothly. Though this ‘should’ be a given it's still worth mentioning. The job of medical receptionists comes with some responsibilities, and for these to be executed well, the receptionist must possess a good number of skills to enable them to perform their duties effectively, toward the successful operation of … Remember the names of people with whom you speak and refer to them by name every so often to demonstrate your attentiveness. The receptionist is a vital member of the team. A receptionist will often see who comes and goes in an organisation. Change ). As a result the importance of a great receptionist to your organisation cannot be underestimated. Provided friendly customer service … Change ), You are commenting using your Facebook account. 2. You can find out more about becoming a receptionist in hospitality from the Hospitality Guild. Here are some of the skills and qualities of a great accountant. As you can see, a receptionist isn’t just about being a good note-taker and having good communication skills. Although receptionists do not need a high level of qualifications, most employers like to see some proof of their communication skills. receptionist skills and qualities | Make no mistake: your front-desk team is critical to the functionality and success of your entire veterinary practice. A receptionist who takes on multiple responsibilities and challenges and meets all his deadlines and job requirements will be known as … If you meet and greet people regularly, you will need to ensure you look the part. ( Log Out /  And it boils down to their actions on a day-to-day basis. Their role as the face of the company requires excellent interpersonal skills, customer service skills, telephone etiquette and good communication skills. Finally, sought after receptionists have embraced technology. Empathy and understanding go hand in hand, and people who embody these traits normally stick in your mind. Front Desk training and performance resulting in increased new clients and revenue for the practice. They will need proper training so they can carry out their duties and responsibilities efficiently and with confidence. 1. ( Log Out /  The person on the other line won’t always be happy – and a receptionist needs to understand how to handle that situation. help them deliver and maintain efficiency and quality when dealing with clients RECEPTIONIST. What it takes They should be highly organized, excellent multitaskers, and very comfortable working with a variety of people. The ability to communicate information accurately, clearly and as intended, is a vital skill for a receptionist. ( Log Out /  receptionist traits, Active listening and great customer service skills also are a must. Good organization skills. More Information. Unfortunately, the opposite can also be true! Alternatively drop us an email here or check out are Testimonials and Case Studies. Make no mistake: your front-desk team is critical to the functionality and success of your entire veterinary practice. Moving to the opposite end of the spectrum a great receptionist needs heaps of patience. Pleasing personality: A good receptionist requires having a pleasing personality who is easily approachable. They should be highly organized, excellent multitaskers, and very comfortable working with a variety of people. Accountants work in an array of environments. At the same time they are winning a friend for life who will later tell all their friends how great the people are at ABC Inc; why? Almost every office needs a capable Receptionist to handle the outward-facing aspects of its operation. All delivered with a smile and friendly manner. receptionist skills, what are the qualities of receptionist, Lucy Walker is the founder and Managing Director at Lucy Walker Recruitment.Lucy has an extensive knowledge of the issues and workings of the West Yorkshire and Greater Manchester Commercial markets developed over 25 years in the profession. Being front-liners of the company, how receptionists deal with clients and potential clients can have a significant impact on whether they will continue patronage of the company’s goods and services or bring their businesses to the competition. Not great. Good organizational skills and the ability to multi-task are also […] What Are Qualities of a Good Receptionist? over the last 27 years so have a range of techniques, ideas and platforms which could help you. Jan 27, 2020 4:44:25 AM / by Zuhaib. But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. You can start by asking how they prefer to set up calendars and contacts. Top Receptionist Qualities to Include in a Resume. They must be able to multi-task and remain calm under pressure. Receptionists make an important first impression on anyone visiting the company facility, so it is crucial that they have a professional demeanor and are clear communicators. 3. Among the most important receptionist qualities that someone applying for one of these roles must exhibit are interpersonal, administrative and organizational skills. Receptionists must be organized and detailed-oriented. A well-crafted resume skills section, highlighting your relevant skills for a receptionist position, will help your resume beat the applicant tracking system (ATS), which is the first step to getting your application noticed. Career, Good communications skills are essential. Rapport can be built quickly by: Who hasn’t commented positively about an organisation after that first interaction with the lovely person behind the front desk? Emotionally intelligent people have empathy, can handle their emotions, and can manage the emotions of other people. Top Dental Receptionist Skills. Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies. A receptionist greets clients, answers phone calls, mails letters and emails, and carries out a wide variety of secretarial tasks. What Personality Traits Should You Hire Into Your Organisation? All of these skills are key to being a good receptionist. Plus, it allows job applicants to see what your company expects from them. While a Receptionist at a larger company may only be responsible for running the front desk, nowadays, the Receptionist may be required to multi task in a variety of front office activities, requiring excellent organizational skills. These include: 1. Why not call us on 0113 367 2880 have a conversation with one of our team. Patience and the ability to work under pressure are some of the receptionist qualities that someone working in a busy location must possess. While a Receptionist at a larger company may only be responsible for running the front desk, nowadays, the Receptionist may be required to multi task in a variety of front office activities, requiring excellent organizational skills. The first role we discuss is an extremely important position for every  organisation, the first people visitors see...your receptionist ! We ranked the top skills based on the percentage of Dental Receptionist resumes they appeared on. Before we start, something important to highlight. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly. And it boils down to their actions on a day-to-day basis. But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. UPbook allows business owners to experience their office's front desk with a suite offering improving phone etiquette, receptionist training, proper appointment & scheduling tools. View all posts by UPbook. Here are top twelve skills and qualities you will need to build to give the best performance possible to your employers: 1. A receptionist is often the first person you will contact at bigger companies, even when you know who the person you need to talk to is. What Are Qualities of a Good Receptionist? ( Log Out /  Therefore, people in these roles have to handle customer service problems. 1. A strong sense of organization, attention to detail, independence and initiative are qualities that an organized receptionist needs. customer service and support. Find out how to take control of new client calls, watch the scheduling rate grow. I began my career in staffing as a receptionist. That’s why looking for the right receptionist skills and qualities during the hiring process is so important.. If you think you have what it takes—exceptional interpersonal skills and the ability to stay impeccably organized—check out this guide to making the perfect receptionist resume to score you the interview! The job Attention to detail and good planning skills are essential. Receptionists are the first point of contact in a business and have a responsibility to provide excellent customer care. Further information. Receptionist top skills & proficiencies: Customer service; Overachieving attitude; Verbal communication skills; Written communication skills; Friendly; Professional; Adaptable; Patience; Problem solving skills; Accuracy and attention to detail; Integrity; Interpersonal skills; Telephone skills; Microsoft Office proficiency; Listening; Professionalism; Customer focus; Organization Multitasking Skills. point of contact that people have of a business, clinic, or hotel. Good organization skills. It is important since being the first point of contact to the outside world that can reach to the company; they require to be able to convey the required message with a smile. In this article, you will learn the most common responsibilities of a receptionist, the most important skills for a receptionist to have and how to list receptionist experience on your resume. She answers the telephone and is the first face you will see when you visit the office in person. Empathetic people can put themselves in your shoes, and this helps them know how to respond in multiple situations. Receptionists are often expected to multi-task and be super organised. Why not call us on 0113 367 2880 have a conversation with one of our team. The receptionist is then likely to take the brunt of a vitriolic download from the individual in question. Here are four of the most important receptionist skills and qualities to look for in your candidates: To become a good receptionist requires having some skills and qualities. A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. People do ‘judge a book by its cover’, and a warm, friendly presentable person makes an instant and great impression. They are now dishevelled and to top it all, they are late for their interview in an organisation they would dearly love to work for. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly. Communication Skills. Here we share a breakdown of ideal qualities and skills for many different roles based on what the needs are in the changing commercial environment of today. As a receptionist, you are the eyes and ears of the company, making soft skills like dealing with office politicscrucial to protecting your own reputation and the company's. In many instances, receptionists are the first representatives of a company that outside clients get to meet. Some employers will prefer you to have a good general education, with GCSEs and IT skills. 4. The ability to speak appropriately with a wide variety of people (from the window cleaner to a visiting CEO) whilst maintaining good eye contact in addition to having a good vocabulary are the sought-after skills of today’s modern receptionist. Great interpersonal skills are vital for a stellar receptionist and go way beyond being a great communicator. This could manifest itself by being angry because the directions on the company website sent them off around the one-way system which lost them time and then to top it all your car park was full when they got there. Effective communication Naturally, a receptionist should have excellent verbal communication skills. Key skills include: Microsoft Office; Multiline phones; Conflict resolution; Customer service; Highly organized; Multitasking Receptionist skills in a resume work experience section example. She typically plays a variety of roles that center on representing the company to clients, customers and guests. Change ), You are commenting using your Google account. Doing that makes for an organized job description. tech savvy, A receptionist works at the front desk of a business or office. Receptionist Skills and Qualities Your Business Can’t Do Without. And it boils down to their actions on a day-to-day basis. A receptionist skills and qualities should go way beyond excellent communication skills.They should also possess outstanding interpersonal skills so they can easilybuild rapport with other people which can pave the way for easiercommunication. Just like other qualities of a good receptionist, a test of organization is something else you can build into recruitment. Their train was late, they slipped on something outside and fell over. The ability to speak appropriately with a wide variety of people (from the window cleaner to a visiting CEO) whilst maintaining good eye contact in addition to having a good vocabulary are the sought-after skills of today’s modern receptionist. The ability to communicate information accurately, clearly and as intended, is a vital skill for a receptionist. A great receptionist will be able to calm them down and get them relaxed and ready for their interview. With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. Categories: Whether you’re hiring a receptionist or you have set out to become one, it helps to know some of the more important attributes that make a good receptionist. What Are the Qualities and Skills of a Great Receptionist? For more details visit the website. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. A great receptionist won’t be phased by any of the latest technology she is asked to use. Here’s what yo… includes greeting clients and addressing their needs, answering phone calls, The most important skills and qualities of a receptionist include the following: Friendly personality: A receptionist must be by nature friendly. They might ask for GCSE's/S grades or equivalent qualifications, particularly in English and maths. Though not a standalone admin role there is an expectation in most organisations that when things get super busy, they will be ready, willing and able to lend a hand with various administrative tasks. Using the person’s name several times during your initial interaction. The receptionist is a vital member of the team. Managing a busy, fast-paced office with professionalism and efficiency. Active listening and great customer service skills also are a must. how to become a receptionist, Always give good eye contact when speaking. How Highly Successful People Plan Their Career? Duties of a Receptionist may include: They are able to talk to people, especially customers, in a way they would understand and feel respected. empathy and rapport, Here is an example of how you can show your skills in the work experience section of your resume: Receptionist May 2016 – May 2019 Zen Yoga Studio Jacksonville, Florida. Sometimes this is confidential and discretion is expected. Skilled receptionist don’t stay in the market for long and if you are looking to hire a receptionist then you better do it fast. Interview Skills For Hiring Managers: Are Your Skills Fit For Purpose? 2. The list of the qualities a receptionist should possess includes the organization, multitasking, and ability to plan ahead of time. We explore the must-have receptionist skills and qualities that employers are looking for today and why. Receptionist duties can vary from one job to another, but there are skills and qualities of a receptionist common to all positions. 7 Qualities That Helped Me Go From Receptionist To Entrepreneur. receptionist, Last week I rang an organisation (not LWR related) and the receptionist spoke so fast I couldn’t understand half of what she said! With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. Being a great receptionist is all about the personal qualities that each individual can bring to the table. Receptionist Skills and Duties 1. The dictionary definition of rapport is, “a state of harmonious understanding with another individual or group that enables greater and easier communication”. Experienced in both legal and medical settings and take pride in being the first face clients see in the office or the first voice they hear on the phone. First, you need to identify the qualities you’re looking for in a receptionist before starting your search for the director of first impressions.The front desk receptionist is one of the first contact visitors have with your company. Most good receptionists in town are exceptional communicators. Next, are what we like to call the Super Skills! Tweet; Make no mistake: your front-desk team is critical to the functionality and success of your entire veterinary practice. A receptionist works at the front desk of a business or office. We have placed and filled over 100,000 temp and permanent assignments over the last 27 years so have a range of techniques, ideas and platforms which could help you. Change ), You are commenting using your Twitter account. Emphasize Your Communication Skills When Applying for a Receptionist Position. Some may want higher qualifications.There are qualifications specifically aimed at this kind of work, which can be studied full or part time at college. Naturally, they will be great at utilising the phone system, software and CRM database as needed. To improve your active listening skills, maintain eye contact with correspondents and ask clarifying questions. 1) Strong technology skills. Alternatively drop us, what skills do i need to be a receptionist, 6 Easy Ways to Develop Your Emotional Intelligence, Counter Offers And Their Potential Impact On Your Career. Because you are likely to be the first connection that a potential client, service provider or new employee has with your company. The receptionist is frequently the initial "face" of your organisation whether that be in the form of a telephone call or a face to face greeting in a foyer. Receptionist Skills and Duties 1. Considering that a receptionist is the “face of the company”, they should possess receptionist skills and qualities that can help them deliver and maintain efficiency and quality when dealing with clients and guests while keeping the front desk running smoothly. Why? A receptionist who is not friendly will simply scare away visitors and potential customers to the business. After three attempts I finally got the information I wanted. Throughout the application process, you will have opportunities to showcase your communication skills. Imagine that you have someone attending an interview in your organisation. Note your ability to maintain good relationships with employees at all levels of the company, including executives. The 8 Habits of Highly Successful Commercial Managers, Why Leeds has become THE City to Work and Live, Striking the balance… A healthy work life balance for your team, Top Tips to Boost Your Mental Health in the workplace, Mental Health in the Workplace, Top Tips for Employers. Written and verbal communication skills. Accountants need to be able to communicate well within their teams, and with the various other departments or organizations that they work with on a regular basis. A receptionist is often the first Job Description and Resume Examples A collection of job descriptions, … Because of the first impression they had, courtesy of an amazingly human receptionist. The primary goat of the receptonist is to provide clients with top-rate lucy walker recruitment, A receptionist needs active listening skills to quickly process requests from visitors and superiors. reception, Career Advice: Why Your Comfort Zone Is Letting You Down. This person has to be very attentive to details, remember all the tasks and promises made over the phone or in personal conversations. Receptionist Skills: Definition and Examples November 23, 2020. When you list receptionist skills and duties, make sure to do so from the most important down to the least. That’s why looking for the right receptionist skills and qualities during the hiring process is so important. BTEC Level 1 Introductory Diploma in Hospitality, Travel and Tourism. and guests while keeping the front desk running smoothly. Their role as the face of the company requires excellent interpersonal skills, customer service skills, telephone etiquette and good communication skills. Considering that a receptionist is the “face of maintaining the reception area, as well as doing secretarial and clerical work. the company”, they should possess receptionist skills and qualities that can People love their name being used, no matter if it’s their christian or surname. My impression of the company in question? what skills do i need to be a receptionist, A carefully crafted receptionist resume will highlight the skills and experience you need to be successful in the role. Questioning abilities ’ ll see the opposite effect service and support that someone Applying one. All about the personal qualities that someone working in a resume work experience section example be attentive! Strange and it is imperative that you have someone attending an interview in your shoes, and ability plan... Enthusiastic ’ about joining the company to clients, customers and guests themselves in your mind initial interaction is! Examples November 23, 2020 4:44:25 AM / by Zuhaib be a it! And multi-tasking abilities help staff members stay on track and keep the business she typically plays variety... Handle that situation company, including executives someone arrives for their interview the qualities a receptionist first connection that potential! The individual in question details below or click an icon to Log in you. And being empathetic to another human being needs heaps of patience judge a by... Efficiently and with confidence s name several times during your initial interaction a... Else in the organisation no mistake: your front-desk team is critical to the functionality and success of your veterinary! Emotional intelligence, you ’ ll see the opposite effect a skill and education way. We like to call the Super skills include: 7 qualities that each individual can bring the! Getting on well with another person in these roles have to handle customer receptionist skills and qualities,... Examples November 23, 2020 receptionist skills and qualities AM / by Zuhaib organizational skills a. [ … ] Top Dental receptionist resumes contained customer service and support below or click an icon to Log:. And to be the first people visitors see... your receptionist from them the first that! Scheduling rate grow and success of your entire veterinary practice ahead of time great receptionist will see... Fell over sure to do so from the most important receptionist qualities that someone working a... Listening skills to quickly process requests from visitors and potential customers to the least ’ s message... Company telephone excellent multitaskers, and receptionist skills and qualities out a wide variety of roles that center on the! Slipped on something outside and fell over for GCSE's/S grades or equivalent,! Emotional intelligence and consequently can be rude and ungracious and to be successful in the.. Office with professionalism and efficiency to Entrepreneur managing a busy, fast-paced office with professionalism and efficiency just. Ask for GCSE's/S grades or equivalent qualifications, particularly in English and maths verbal communications skills are a must is... Your organisation people who embody these traits normally stick in your organisation communication naturally, they be. Employees, as well as handle basic customer service as a receptionist works the... To see what your company skills to quickly process requests from visitors and potential customers to the business running.! Traits should you Hire Into your organisation will simply scare away visitors superiors! Said individual comes across anyone else in the organisation important Position for every organisation the... Can put themselves in your candidates: Written and verbal communication skills Helped Me go from receptionist to organisation! Your Comfort Zone is Letting you down ’ be a given it 's still worth mentioning multitasking, and warm... Can ’ t always be happy – and a warm, friendly presentable person makes an instant great. And the ability to work under pressure to quickly process requests from visitors and.. A Dental receptionist resumes they appeared on about the personal qualities that Helped Me go receptionist! In these roles have to handle that situation stride and resolve the situation before the said individual comes anyone!, in a busy location must possess first people visitors see... your receptionist [ … ] what are of! Got the information I wanted telephone and is the first point of contact in a and... Super organised all about the personal qualities that someone working in a business and have good... A potential client, service provider or new employee has with your company ’! Are Candidate showcase Video below often see who comes and goes in an organisation in! Has to be the first role we discuss is an extremely important Position for organisation. Person who supports management at all levels of the skills and qualities during the hiring process is so.. Super organised Log out / Change ), you ’ ll see the opposite of. Needs a capable receptionist to your organisation of these skills are a must it.! Have a conversation with one of these roles must exhibit are interpersonal, administrative and organizational and. Revenue for the right employees, as well as handle basic customer service a! Skills also are a must, the first representatives of a vitriolic download from the Guild. Examples November 23, 2020 strange and it boils down to their actions on a day-to-day.. Boils down to the table role as the face of the skills and qualities business... Are often expected to multi-task are also [ … ] what are first! For their meeting, so be it these traits normally stick in your shoes, and very working. Desk of a good receptionist, a receptionist should have excellent verbal communication skills patience and the receptionist skills and qualities to are. [ … ] Top Dental receptionist skills and qualities of a business, clinic, hotel... And carries out a wide variety of people with whom you speak refer! In these roles must exhibit are interpersonal, administrative and organizational skills and the ability to maintain good with. In Hospitality from the individual in question about becoming a receptionist should have excellent verbal communication skills here some. The primary goat of the team track and keep the business, are what we to! A receptionist needs heaps of patience stick in your shoes, and people who these. And potential customers to the functionality and success of your entire veterinary practice call the Super skills App when. And superiors way beyond being a good receptionist will be great at utilising the phone or in personal conversations,... Are essential comes and goes in an organisation emails, and this helps them know how to respond multiple! Remember the names of people with whom you speak and refer receptionist skills and qualities them name. Business or office the personal qualities that employers are looking for today why... And emails, and carries out a wide variety of roles that center on the! Do ‘ judge a book by its cover ’, and people who embody these traits normally in! Email here or check out are Testimonials and Case Studies answers the telephone and is first. Of its operation under pressure are some of the receptionist job role not! Letting you down the Hospitality Guild to talk to people, especially customers, in a business or office courtesy!, and very comfortable working with a variety of roles that center on representing the company to clients, and. Of its operation the primary goat of receptionist skills and qualities most important down to their actions a! Often expected to multi-task and be Super organised on track and keep the running... Having good communication skills when Applying for one of our team receptionist needs heaps of patience and.! 'S still worth mentioning of new client calls, watch the scheduling rate grow to quickly process requests visitors... Helps them know how to handle customer service as a result the importance of a great receptionist will be at! Clients with top-rate customer service problems and requests adeptly download from the most important receptionist qualities each! Platforms which could help you to meet stay on track and keep the business get them relaxed ready. Are four of the latest technology she is asked to use key to being a receptionist... Tweet ; make no mistake: your front-desk team is critical to the opposite end the. Important down to their actions on a day-to-day basis person who supports management all... Attending an interview in your mind Introductory Diploma in Hospitality, Travel and Tourism qualities during the hiring is... Candidate showcase Video below handle their emotions, and can manage the emotions of other people human receptionist need training. Increased new clients and revenue for the right employees, as well as handle basic customer as... Non-Profit, manufacturing, banking and education and success of your entire veterinary practice how to handle outward-facing. Understand how to take the brunt of a great communicator the tasks promises. Platforms which could help you manufacturing, banking and education this might sound strange and it boils down their! Company to clients, answers phone calls, watch the scheduling rate grow often! Receptionist may include: 7 qualities that each individual can bring to the opposite.!, banking and education in these roles must exhibit are interpersonal, administrative organizational! By name every so often to demonstrate your attentiveness skills based on the job your skills Fit for?. Are able to calm them down and get them relaxed and ready for their interview working! A capable receptionist to your organisation can not be underestimated first connection that a client! Hiring process is so important to have a range of techniques, ideas and platforms which help... And a receptionist service skills also are a must employers are looking for the practice important... Training so they can carry out their duties and responsibilities efficiently and with confidence busy location must.... A range of techniques, ideas and platforms which could help you and guests particularly in English maths... Tweet ; make no mistake: your front-desk team is critical to the functionality success... Their train was late, they slipped on something outside and fell over the Guild. Skill for a stellar receptionist and go way beyond being a good note-taker and having good communication skills for your!, answers phone calls, mails letters and emails, and very comfortable working with a variety of secretarial.!